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The table below …

Severity Level

Response: Business Hours

Response: After hours


Complete Outage 1 hour 1 hour ASAP
*Partial Outage 1 hour Next Bus. Day Best Effort
Degraded 4 hours Next Bus. Day Scheduled
Change request 24 hours Next Bus. Day Scheduled

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Contact us.



(608) 512 1000


316 West Washington, Suite 600

Madison, WI 53703