Ready to contact our Service Desk?
Use the buttons at right to …
The table below …
Severity Level |
Response: Business Hours |
Response: After hours |
Resolution |
|
| Complete Outage | 1 hour | 1 hour | ASAP | |
| *Partial Outage | 1 hour | Next Bus. Day | Best Effort | |
| Degraded | 4 hours | Next Bus. Day | Scheduled | |
| Change request | 24 hours | Next Bus. Day | Scheduled | |
Contact our Support Desk
Click the “CONTACT SUPPORT” button below to submit a support ticket, or to access other contact options.
Join a Support Session
Are you already in contact with a member of our service desk? They may ask you to click the “Join session” button below to join a WebEx session, giving them temporary control over your desktop.
Contact us.
inquiry@5nines.com
PHONE
(608) 512 1000
ADDRESS
316 West Washington, Suite 600
Madison, WI 53703